30 Day Happiness Guarantee

At Plant Nest, we take great care in sourcing and delivering healthy, landscape-grade plants from trusted Victorian growers. Every order is carefully selected, packed, and dispatched to arrive in excellent condition.

 That’s why every purchase is backed by our 30-Day Customer Happiness Guarantee.

 If your plant arrives in poor condition or develops an issue related to transit within 30 days of delivery, simply contact us and we’ll review the situation and arrange a replacement or suitable resolution.

What to expect on delivery

As live plants travel, it’s normal for them to show minor signs of transport stress, such as light leaf movement, slight soil displacement, or minor cosmetic blemishes. These typically resolve quickly once the plant is settled into its new environment.

If the condition is more than minor and affects the plant’s overall health, please let us know within 30 days.

How to make a claim

To help us assess the issue quickly and improve our handling process, we may ask for:

• Clear photos of the plant
• A close-up of the affected area
• A wider photo showing the whole plant

Once reviewed, we’ll work with you to make it right.

Helping your plant recover

After delivery, we recommend:

• Lightly pruning any damaged or stressed foliage
• Watering as advised for the plant variety
• Allowing time for the plant to adjust to its new environment

This encourages fresh, healthy growth and helps your plant establish successfully.

If you need guidance, our team is always happy to help or you can find additional resources here.